Practice Policies

Registered Patients

Registered patients aged 16 – 74 years who have not been seen for three years may request a consultation.

Registered patients aged over 75 years who have not been seen in the previous 12 months may request a consultation. If you are unable to attend the surgery for this consultation because of your medical condition, a home visit may be arranged.


Medical Records / Data Protection

Your medical records are held in the strictest confidence. Information is not passed on without your consent, unless it is within the confines of the NHS, by legal framework, or is in the public interest.

practice policies

Certain anonymised patient data may be shared for the purpose of public health and audit, research, teaching and training.

This Practice is registered under the Data Protection Act. It is a Practice and legal requirement that all staff maintain confidentiality of patients’ records.


Change of Personal Details

If you change your name, address or telephone number please give full details to the receptionists in writing.


Access to Data

Arrangements can be made for patients to view/request copies of their GP medical records.  Requests must be in writing.  Data may be shared with third parties in accordance with NHS guidelines.


Community Health Council

The Community Health Council’s (CHC) independent advocacy service provides free and confidential support to patients.   Please contact your local office in Bangor on the details below:

Tel: 01248 679284



Address: Unit 11 Chestnut Court, Parc Menai, Bangor, Gwynedd LL57 4FH


Public Services Ombudsman for Wales

If you are not happy with the Health Board’s response to your concern, you can contact the Public Services Ombudsman for Wales.

Tel: 0300 790 0203

Address: 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ


Freedom of Information Scheme

The Freedom of Information Act 2000 obliges the Practice to produce a Publication Scheme. A Publication Scheme is a guide to the “classes” of information the Practice intends to routinely make available.


Information for Patients with a Disability

The Practice will always endeavour to provide Practice Information in other formats for patients on request. For example, this leaflet is available in larger print.