What is eConsult?

eConsult enables GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in over 3034 NHS practices, eConsult gives millions of patients access to their own GP online.


Patient Benefits of using eConsult

Patients may not need a trip to the surgery and their query may be resolved with a phone call

There is no need to change surgery to get digital first access. Patients complete an online GP consultation with their own practice when they need to

Medical advice is available 24/7 even when the practice is closed – Patients can check their health symptoms  online and receive on the spot medical advice and treatment guidance thanks to NHS Choices content

Patients will get a response from their own NHS GP practice by the end of the next working day or sooner

Access wherever and whenever patients want from any device. Unlike a telephone call patients can complete an eConsult at a pace that suits them, without taking up practice time

Patients can request sick notes and test results without the need for an appointment saving patient and practice time

Published: Oct 8, 2020